Dear Valued Member

We’re pleased to bring you the latest edition of WiseUp Botswana, your official Member newsletter.

Since our first issue, we’ve seen encouraging engagement from our Members across Botswana. More Members are reaching out for legal advice earlier, asking the right questions and making use of their benefits before situations escalate. That’s exactly what LegalWise is here for—to step in early, guide you and protect what matters most.

Behind the scenes, we’ve also continued to strengthen our service offering—expanding access to legal support, improving our digital platforms and ensuring that when our Members need help, they receive it quickly, professionally and with real results.

This edition builds on that momentum.

It shows not just what we offer—but what we actually do for our Members when it truly matters.

In this edition, you will discover:

• Real Member Success Stories – including how we helped secure a P 1 million payout after a rejected claim
• Membership Updates – important information about your premium and what it means for your cover
• Know Your Rights – practical guidance to help you avoid costly mistakes
• Digital Updates – easier, faster ways to access legal help
• Everyday Legal Answers – clear responses to common legal questions

What you’ll see throughout this newsletter is simple:

When our Members face challenges, we don’t step back—we step in.

Because without the right legal support, many people are left feeling overwhelmed, uncertain and alone. They accept outcomes they shouldn’t have to accept. They lose money they shouldn’t have lost.

With LegalWise Botswana, that doesn’t have to happen.

We are here to stand with you, guide you and act for you—so that when life takes an unexpected turn, you have the confidence to say:

“DON’T TALK TO ME, TALK TO MY LAWYER.”

Thank you for being part of the LegalWise Botswana family. Your trust means everything to us.

Warm regards

Bilkiss Moorad
CEO

From Rejected to Rewarded: P1 Million Paid to Our Member

When our Member’s disability claim was rejected, it could easily have been the end of the road.

Many people in that situation feel they have no choice but to accept the outcome—especially without legal support. But instead of walking away, our Member reached out to our team of legal professionals.

After being medically boarded, he submitted a disability claim to his insurer. The claim was declined on the basis that he was not considered permanently disabled. At the same time, he was dealing with serious health challenges and financial pressure.

This is where we stepped in.

Our Legal Counsellor carefully reviewed the policy and supporting medical evidence. In doing so, we identified clear grounds to challenge the insurer’s decision. A detailed submission was prepared, addressing the reasons for the rejection and demonstrating why the claim met the policy requirements.

The result?

P1,000,000 paid to our Member.

What started as a rejection became a life-changing outcome—at a time when it mattered most.

From Faulty Purchase to Full Refund: P 70,000 Recovered

Buying a car should be an exciting milestone. For our Member, however, it quickly became a stressful and costly experience.

On the very same day he purchased the vehicle, he discovered serious faults that had not been disclosed. When he attempted to cancel the agreement, the seller refused to cooperate and claimed the money had already been used.

Feeling stuck and unsure of what to do next, he turned to LegalWise legal team.

We reviewed the matter and engaged the seller directly. When cooperation was not forthcoming, we escalated the issue and issued a formal demand, clearly setting out the Member’s legal rights and the seller’s obligations.

That pressure made the difference.

The seller collected the vehicle and refunded the full P 70,000

Awarded but Unpaid: P 73,218.53 Secured

Our Member followed the correct legal process after being injured at work and was awarded compensation.

However, even after the award was issued, the employer failed to pay.

Delays like this can create unnecessary financial strain—especially when someone is already dealing with the impact of an injury.

We acted quickly.

After attempts to engage the employer proved unsuccessful, we issued a formal demand and made it clear that enforcement action would follow if payment was not made.

The result?

The full amount of P 73,218.53 was paid to our Member.

Why This Matters

Without legal support, many people are forced to accept unfair outcomes, walk away from valid claims or struggle to enforce their rights.

With LegalWise lawyers on your side, you don’t have to face that situation alone. We step in, we take action and we work towards the best possible outcome for you.

We continue to improve the way you access our services, making it easier and more convenient to get help when you need it.

Since July 2025, we launched our updated website and expanded our presence on Facebook—and the response has been very positive.

Through these platforms, you can now access helpful legal information, practical tools and important updates in one place. This means you can access legal help anytime, from anywhere, giving you more control and faster support when you need it.

Know someone who could benefit from legal protection? Refer a friend, family member or colleague to LegalWise Botswana and when they join and pay their first premium, you get a special reward!

Current reward: A LegalWise Botswana umbrella – perfect for staying protected from the sun or rain!

SMS FRIEND to 16505
(P 0.50 per SMS. Ts&Cs apply).

or click the button below to submit online.

Sharing is easy! Copy the referral link and send it to your friends via Facebook.

We often receive questions from Members about everyday legal issues. Here are a few that come up regularly:

Can bail be refused?
Yes. While bail is generally available, the court may refuse it if there is a risk of reoffending or interfering with witnesses.

Where can I apply for a Restraining Order?
You can apply at your nearest Magistrate’s Court.
Find out more here or download the brochure.

Who can apply for maintenance?
A parent, caregiver, guardian—or even the child—can apply for maintenance.
Find out more here or download the brochure.

What is a Will?
A will is a legal document that explains how your assets will be distributed after your death.
Find out more here or download the brochure.

Legal Policy Premium Adjustments

From 1 July 2026, your monthly premium will increase.

We understand that any change to your premium matters and we want to be open about why this adjustment is necessary.

Over time, the cost of legal services continues to increase. This includes attorney fees, court-related expenses and the cost of maintaining a strong and reliable network of legal professionals across Botswana. To ensure that you continue to receive consistent, high-quality legal support, we need to make careful adjustments like this from time to time.

What this means for you is simple.

You will continue to have access to affordable legal advice, professional representation and ongoing support when you need it most. These are the services that make a real difference when something goes wrong—and they are the reason LegalWise Botswana exists.

We’ve worked hard to keep this increase as low as possible, while still maintaining the level of service you rely on.

New Premium Structure

Keep your membership working for you.
To make sure you continue receiving all your benefits and important updates, please keep your details up to date.

If you’ve changed your contact details, added dependents or want to review your membership, simply contact us:

Email:

[email protected]

Call Us:

Gaborone:         (+267) 395 1560
Francistown:      (+267) 240 2387

Download, complete and submit the online change request forms:

For the Membership Change Request Form, click here.
For the Personal Details Change Request Form, click here.